FAQ – The Rover Boutique
Proudly handmade in Canada!


Answers for Your Questions

When can I expect my order?

We do our best to get your orders out quickly. Orders are processed within 2 - 5 working days, and shipped out via Canada Post small packet air. This shipping method typically takes 5-8 working days in Canada, 8-10 working days the USA, and 8-15 working days internationally.

What is your return policy?

If you are unhappy with the item you ordered or you ordered the wrong size, we are happy to exchange or refund the unused items within 30 days of your order. Simply ship the item back to us with a note about the return or exchange and we will refund or exchange the item!

How do I know my dog's size?

Finding the right size for your pet can be tricky. Here are some helpful tips. For our collars and bandanas measure your pet's neck at its widest part. Make sure to leave some wiggle room (about two fingers thick). Find where you dog fits in our collar range. If you are unsure, don't hesitate to email us and we can recommend a size. For our clothing: measure your pet’s neck, chest (at its widest point / behind the front legs), and length in inches. Compare your pet’s measurements to our sizing chart to find the best fit. Still unsure of your pet’s size? Contact us and we will help you find the best fit.

Are the collars adjustable?

Yes! We offer our collars in 3 different sizes, and within each size you will have 5-6 inches of adjustability.

Are the bows or flowers removable?

You bet! Yes, all the bows and flowers can be taken off the collars and reattached for special days!

Can the collars be washed?

We understand that dogs can be rough and tuff, and often get dirty (hello afternoon roll in the mud) - so we make sure that all our items are washable. We recommend washing the collars in cold water along with the rest of your laundry. Then hang to dry (or lay flat)!

Where do you ship?

In short, we ship everywhere - Canada, USA, and Internationally!

I need my order by a specific date!

We offer 3 shipping methods - standard air mail (5-8 working days), expedited (4 working days), and express (2-3 working days). If you need an item by a specific date, please contact us and we will do our best to get it to you in time!

Have a question we haven't answered?

Contact us here and we would be happy to help you!

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