FAQ

QUESTIONS:

Q: How long does it take for my order to be processed and ship out?
Q: What is your return policy? 
Q: I don't know my pet's size, what do I do?
Q: Where do you ship?
Q: I need my order my a specific date - what do I do?

ANSWERS:

Q: How long does it take for my order to be processed and ship out?
A: We do our best to get your orders out quickly.  Orders are processed within 3 - 7 working days, and shipped out via Canada Post small packet air.  This shipping method typically takes 5-8 working days in Canada,  8-10 working days the USA, and 8-15 working days internationally. 

Q: What is your return policy?  
A: If you are unhappy with the item your order or you ordered the wrong size, we are happy to exchange or refund the item within 30 days of your order. Simply ship the item back to us with a note about the return or exchange and we will refund or exchange the item!

Q: I don't know my pet's size, what do I do?
A: Finding the right size for your pet can be tricky. Here are some helpful tips. Measure your pet’s neck, chest (at its widest point / behind the front legs), and length in inches. Compare your pet’s measurements to our sizing chart to find the best fit. If your pet falls outside of our sizing chart, we can make you a custom size to fit your pet’s specific measurements. Still unsure of your pet’s size? Contact us and we will help you find the best fit.

Q: Where do you ship?
A: In short, we ship everywhere - Canada, USA, and Internationally!

Q: I need my order my a specific date - what do I do?
A: We offer 3 shipping methods - standard air mail (5-8 working days), expedited (4 working days), and express (2-3 working days). If you need an item by a specific date, please contact us  and we will do our best to get it to you in time! 

CONTACT US

Have a question we haven't answered?
Contact us here and we would be happy to help you!