FAQ

We do our best to get orders out quickly.  Orders are made and packed within 2 - 5 working days, plus shipping time. Orders are shipped out via Canada Post small packet air.  This shipping method typically takes 5-8 working days in Canada,  8-10 working days the USA, and 8-15 working days internationally. 

Contact us and let us know your order number or the product you are planning to order and the date you need the order by and we will do our best to accommodate you!

If you are unhappy with the item you ordered or you ordered the wrong size, we are happy to exchange or refund the item within 30 days of your delivery. Simply ship the item back to us with a note about the return or exchange and we will refund or exchange the item! Customers are responsible to pay for return postage.

Finding the right size for your pet can be tricky. Measure your pet's neck at its widest part. Make sure to leave some wiggle room (about two fingers thick). Find where you dog fits in our sizing chart. If your pet is between sizes, size up! If you are unsure, don't hesitate to contact us and we can recommend a size.

We ship worldwide!

All our products are handcrafted in Toronto, Canada using locally sourced materials.

Yes! Contact us to apply for a wholesale application.

We do not have an offical ambassador program. However, we love collaborating with our loyal fur friends. Contact us with you or your dog's instagram or social media profile and we will be in touch!