FAQs
About The Rover Boutique
What is The Rover Boutique?
We’re a Canadian handmade pet accessory brand creating fashion-forward, functional pieces for your pup. From classic bandanas to stylish collars, every item is made with care in our Toronto studio.
How long have you been in business?
We’ve been making dogs look and feel fabulous for over15 years!
Orders & Products
How do I choose the right size for my dog?
Each product page includes a sizing chart to help you measure your dog for the perfect fit. If you’re unsure, send us your pup’s size email us at info@theroverboutique.com and we’ll help you choose.
Can you make a custom size or design?
Yes! We offer custom sizing on many of our products. Just email us your request before ordering.
Are your products washable?
Yes, all of our products can be washed in your washing machine and either hung to dry or placed in the dryer in a delicate bag!
Shipping
Where do you ship from?
All orders ship from our studio in Toronto, Canada.
Do you ship internationally?
Yes! We ship worldwide. Shipping times vary depending on your location.
How long will it take to get my order?
Processing takes 3–5 business days. Delivery time depends on your location:
- Canada & USA: 3–10 business days after dispatch
- International: 10–21 business days after dispatch
Returns & Exchanges
What’s your return policy?
We accept returns and exchanges within 14 days of delivery for unworn, unwashed items in original condition. Personalized and final sale items are not eligible. See our Returns Policy for details.
Do I have to pay for return shipping?
Customers are responsible for return shipping unless the item arrived damaged or incorrect.
Other Questions
Do you offer wholesale?
Yes! We love partnering with pet shops and boutiques. Contact us at info@theroverobutique.com for wholesale inquiries.
Need more help?
Use the form below to get in touch with us with any questions or inquiries.
