Refund policy
Returns & Exchanges Policy
We want you and your pup to love your Rover Boutique purchase. If for any reason you’re not completely happy, we’re here to help.
Eligibility
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Items can be returned or exchanged within 14 days of delivery.
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Items must be unworn, unwashed, and in their original condition.
How to Return or Exchange
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Email us at info@theroverboutique.com with your order number and reason for return/exchange.
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Once approved, we’ll provide instructions for sending your item back.
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
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Refunds are issued to your original payment method once we receive and inspect the returned item.
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Shipping fees are non-refundable.
Exchanges
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If you’d like to swap an item for a different size, style, or pattern, we recommend emailing us first to ensure availability.
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We will ship the exchange once we’ve received the original item in return.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email us at info@theroverboutique.com within 7 days of delivery with your order number and clear photos. We’ll make it right as quickly as possible.
